After signing up with ATSG, how soon can we begin to use the service?
Within approximately 15 minutes, you’ll be sent an email with your Member # which will allow you to log in to the Member area of ATSG’s website where you can initiate a tech call and access the Tech Library
How long does it take for an ATSG Technical Consultant to solve my Pay-Per-Case?
While every case is different, our techs will take the time to find the resources they need to address your specific transmission, code, or set of symptoms to find your solution as soon as possible.
Does ATSG have a warranty program?
Yes, ATSG has our Advantage Warranty program for members that would like to participate in the program at no extra charge.
Is ATSG doing Seminars this year?
Yes! Keep an eye out for details coming soon about our 2023 seminars.
Do I have to be a member to be able to attend an ATSG webinar?
No, you do not have to be a member to be able to attend but members receive a large discount off the price of webinars and other ATSG offerings.
How much do the TechTran manuals cost?
Pricing depends on many factors including how advanced the manual is, how long it’s been released, and how it’s been updated. Did you know ATSG Members receive 30% off TechTran manuals?
Are any of the manuals available for download?
Yes, ATSG manuals are available in our bookstore
What shipping method does ATSG use?
ATSG ships via UPS or USPS Priority mail if available for that product.
Does ATSG sell any factory manuals?
Yes, ATSG does sell certain factory manuals which are available for purchase in our bookstore, but are not available for download.
What information is available on the ATSG DVD?
All ATSG Domestic and Import manuals along with the ATSG Bulletins and ATSG Seminar manuals.
How often do we come out with updates for the CD’s and for the DVD?
Once a year.
If an update is purchased, will all of the information still be available from my previous disc(s)?
Yes. All of the previous information plus any additional new information will be available on your new disc(s).
What is available on the Member Only Web Site?
You'll find ATSG's Tech Library including technical bulletins, quick reference guides, confirmed fixes, and more! You'll also be able to place a tech call in this area.
What do I do if I forget my login information?
Simple! In the Member Sign-In area, click "Forgot Password?" or "Forgot Email?" to retrieve your information.
How do I change my user name and/or password?
Just give us a call and we'd be happy to help!
How do I submit a tech call online?
Check out our video
for step-by-step instructions!